Over 15 Years of Experience in Domestic Appliance Repairs

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About Us

If you’ve experienced problems with your kitchen appliances, you’ll be familiar with the excellent work our engineers carry out. But you’re more than just part of our story, you’re part of our family.

Before Domex, Rado and I worked as engineers for a local company, but we always felt like we could do better. So, in 2003, we set up on our own. Although we were based in my living room to start with, thanks to early success, we quickly got ourselves an office – and a warehouse, too. From there, things just went from strength to strength.

Over the past years, we’ve moved offices around quite a bit, operating from several different Central London addresses before moving to Epsom in 2018. We now have a 50-strong team of engineers, all of whom share our passion. Together, over 90 of us, we’re the Domex family.

Given that we all spend a great deal of time at work, it was really important for us to create a light, modern office space where employees and visitors alike enjoyed spending their time. If you’re feeling nosey, why not take a look at our ‘About us’ video?

Awards & Accolades Timeline

The longstanding friendship between Rado and I has been instrumental to the success of our business which is why, when it came to building our team, we wanted to create an extension of that. Our employees are our family – our customers, too. And of course, as part of our family, we protect our customers, which is why we’re Gas Safe and F-Gas registered.

As a team, we all share the same core values, one of which is a commitment to excellence. It’s in our 500 sq.ft Training Centre where our engineers’ training starts and where they learn from each other and grow – we’re not driven by numbers, we’re driven by curiosity. As a result, we’ve picked up a number of awards and accolades over the years; we’ve won a Total Excellence and Quality Award three times, and a Best Whirlpool Service Centre Award, too.

However, a team doesn’t achieve excellence overnight, which is why we’re wholly committed to training new starters. All that we ask is you have a desire to learn, respect your team and wear the Domex badge with pride.

Our striving for excellence and our commitment to our customers is what has defined our family over the past 16 years – and it’s these values which we will do our utmost to retain moving forward.

2010

Merton Business Awards
Best Medium Size Business
Shortlisted

2011

TEQ Award
Large Contractors Domestic Appliances
Commended

2014

Whirlpool No 1 Service Partner
Winner

2016

TEQ Award
Large Contractors Domestic Appliances
Highly Commended

2017

TEQ Award
Large Contractors Domestic Appliances
Winner

2018

SME National Awards
Customer Excellence
Shortlisted

2018

TEQ Award
Large Contractors Domestic Appliances
Winner

2019

TEQ Award
Large Contractors Domestic Appliances
Winner

2020

TEQ Award
Large Contractors Domestic Appliances
Highly Commended

Why Domex

Stackable machines, on the other hand, are defined by two separate machines, a washer and a dryer, stacked on top of one another. These stackable machines are often a good choice for large families that still need the full capacity and functionality of a washer and dryer without having to compromise too much regarding space. Most stackable washer and dryer configurations come in the front-loading design as opposed to the top-loading design, which makes it easier to access both the washer and dryer while they are stacked.

Most washer dryer combination units are of the front-loading design. This allows for easier access, better efficiency, and more effective washes than top-loading designs. Instead of just leaving the clothes to soak in the water throughout the entire wash, like a top-loading machine would do, the front-loading design tilts the drum on its side, so that the contents of the drum are repeatedly lifted in and out of the water throughout the wash cycle.

15+years ofexperience

Gas Safe engineers

You are in safe hands with our Gas Safe registered and fully qualified engineers.

Approved service centre

Domex is an approved service centre for many electrical appliance brands.

Career development

A clear career path with a range of growth opportunities.

Training

Support and free industry leading training at our training academy.

What Drives Us

Vision

To inspire people reduce unnecessary waste by choosing a repair over a replacement

Mission

A Domex engineer available for every UK household.

Values

Dependable and professional service, by a family-like team who all have can-do approach and take pride in their work.

Approved service centre for the above brands and many more.

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